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Driving Agility @ a US Retail Chain

A US Retail Chain that had been in the business for decades found themselves lacking the muscles to adapt to market quickly

Context

A US Retail Chain that had been in the business for decades found themselves lacking the muscles to adapt to market quickly. Their software releases took more than a year and they wanted to bring it down to a quarter, so that they can release often to the market and get frequent feedback too.

Our Approach

  • • Re-aligned people into small, self-managing teams that work on a specific product area
  • • Coached engineers, by pairing with them, on how to deliver a shippable increment every few weeks.
  • • Coached the management on removing systemic impediments.
  • • Recalibrated their CI/CD pipelines to support speed.
  • • Rolled out a metrics ecosystem that enabled the teams to stay committed to the journey

Outcomes

  • ✓ Improved Time to Market by 75%
  • ✓ Improved Business Satisfaction on IT
  • ✓ Strong regression protection mechanism – Leaked 2 regressions in 9 months
  • ✓ Improved Team Morale